Return policies
We accept the returns if you are unsatisfied with the product or the product is damaged or the product is different from the product you ordered or your pre-paid order is cancelled from our side or if it is undelivered. When the return request is made from your side, you can do so within the period of 7 days from the day you received the product. After the seventh day, our system will fail to accept any return under any circumstances. The return request has to be made from the same account from which the order was placed on the website. You are liable to receive the order amount you paid online or in cash minus the delivery fees charged by our delivery partner (if applicable). However, if the product is not in the same condition as it was delivered to you, we will not be able to process the return request and you will not be liable to get any refunds. The product(s) selected for return must have the original tags intact with no sign of being worn or washed. The product(s) should not have any scent on it. Additionally, the product(s) must be free from any marks of makeup or any other colour or dust marks. Further, please make sure the correct items for return are handed over to the delivery executive in its original packaging. Our company will not be liable about handling of the incorrect item sent to us. Moreover, under such circumstances, additional shipping charges will be levied for picking up of a correct item again and shipping back the incorrect one. Lastly, in case of return requests, you are liable to send the freebie (free gift if any) which you have received along with the product, back to us. In case, if the freebie is not returned along with the product, the return request will not be processed for refunds.
Exchange policies
In case you are facing size-related issues, you can opt for the replacement option. We will be happy to ship the exchange, provided it is available in our stock. If the size you desire for is not available on the website, you are free to opt for return option. The policies surrounding the condition of the item being replaced are similar to the return policies. Please refer the same. Moreover, we suggest you to follow our size-chart guidelines while placing the order for you to enjoy the product at your desired time and avoid the long-waiting. To exchange the product, you have to make the request from the same account the order was placed on the website.
Cancellation policies
You can cancel the placed order before it is delivered to you. You will be entitled to get complete refund within 7 working days if the order is pre-paid. If you want to cancel the order after it is delivered to you, you will have to opt for return/replacement option on the website from the account from which the order was placed.
Refund Policies
We usually refund within the 7 working days. However, in some cases it can take as long as 14 days. But be rest assured, your money will be sent back to you if all the return/cancellation conditions are fulfilled. The refund money is sent back to the source from where the money was deducted. In case of cash on delivery, the money will be refunded using the debit card or net banking details provided by the user.